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 Gameguru Mania News - Nov,17 2015 -  
GreenManGaming selling unauthorized keys? - briefly
(hx) 04:23 PM CET - Nov,17 2015 - Post a comment / read (4)
Green Man Gaming is under scrutiny again after a Reddit forum dedicated to gaming deals opted to ban the online retailer. According to the moderators of /r/GameDeals, the retailer was afforded leniency earlier this year when it emerged that its Witcher 3 keys were not sourced directly from the publisher, but instead reportedly from the 'grey market'.
It has now come to our attention that GreenManGaming's library of unauthorized game sales has expanded, or this library has just now come to light. You may have noticed recently some "too good to be true" deals on GreenManGaming. We received a few modmails/emails on the subject so we investigated.

From what we have been told by the publishers, GreenManGaming is not authorized to sell Activision or Ubisoft titles, as well as CDProjektRED’s The Witcher 3.

We observed the sales on Activision's Black Ops 3, and we noticed that their customers received mixed results. Some customers received a ROW copy of Black Ops 3. Others received ROW+Nuketown (pre-order DLC). And others received invalid keys. This is often the result of buying unauthorized keys. Stores will often obtain the keys through different sources to meet the number of sales, but can’t assure the customers are getting the same product, or if it's even valid. (There was a large number of invalid keys for The Witcher 3 as well.)
The moderators write that they considered extending a ban only to Black Ops 3 codes from Green Man Gaming, but decided in the end to ban the retailer altogether. That means even verifiably authorized keys from the likes of Electronic Arts, Bethesda, ArenaNET/NCSoft, Devolver Digital and Warner Bros. cannot be offered by Green Man Gaming on the forum. GreenManGaming has issued the following statement:

First of all, we are very disappointed that we were unable to come to a mutual understanding with the Reddit Game Deal moderators: /r/GameDeals

Over the past year, we have been repeatedly asked to supply sensitive information regarding contracts between us and publishers, which for legal reason we simply cannot share, nor should we be expected to. We believe that other retailers featured on Reddit Game Deals have not been afforded the same level of scrutiny and investigation that we have endured, and that ultimately, customers will be missing out on information and deals.

We find the research carried out by the Reddit Game Deal mods has been subjective or inaccurate. We know they share the same aims as we do; to offer customers great value on great games, so it brings us no pleasure to publicly state – they are wrong.

We have always been transparent that for us, the customer is our priority. We have withdrawn from Reddit Game Deals as we no longer have the time and resources to keep offering proof and statements to their persistent group of moderators. Our focus as always should be and is our customers.

We reiterate that we source our keys from a range of over 400 publishers, developers, and distributors to meet customer's demands on a title by title basis. Let's be clear here; there is a difference between being an authorised retailer for some titles, and being a retailer selling keys that have been sourced responsibly through authorised third parties with revenue going back to the publisher. If a key unlocks, it is an authentic key. This isn't a perfect science as human error can affect the supply chain. Where possible, we work directly with publishers and distributors to make sure customers have the very best experience with us.

Whenever things outside of our control have happened, we have instantly and fairly tried to make it right. We accept that we don't always get it right, and we are sorry for any inconvenience caused. We'd like to take this opportunity to thank our customers, the Reddit Game Deal community, and everyone who has supported us.

Thank you

Paul Sulyok CEO Green Man Gaming

and The Green Team

last 10 comments:
Tom(08:06 PM CET - Nov,17 2015 )
Can't say I ever got a bad key from GMG. It's been reliable for me and most every time way cheaper than Steam. This whole thing looks like moderators with too much power. I wouldn't disclose my secrets about who's selling keys to me cheap to some moderator unless it was Hx. :wink:

NyaR(11:36 PM CET - Nov,17 2015 )
I've had a lot of problems with GMG. Every time I buy from them they immediately void the charge and refuse the sale. Tried multiple payment methods, the card issuer says the seller is doing it, GMG support says I'm doing it. Anyway, getting tired of seeing their "sales" around. There are plenty of unauthorized sellers with significantly cheaper prices.

Tom(03:20 PM CET - Nov,18 2015 )
NyaR> I've had a lot of problems with GMG. Every time I buy from them they immediately void the charge and refuse the sale. Tried multiple payment methods, the card issuer says the seller is doing it, GMG support says I'm doing it. Anyway, getting tired of seeing their "sales" around. There are plenty of unauthorized sellers with significantly cheaper prices.

That's pretty odd, I've bought 10 titles from them and never 1 problem. Maybe you should use your credit card rather than that stolen one. :P

El_Coyote(06:46 PM CET - Nov,18 2015 )

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