Valve Apologises for Wrongful MW2 Ban - briefly
(hx) 06:43 PM CEST - Jul,27 2010
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Valve Software has apologised after its cheat-detection software banned over twelve thousand innocent Call of Duty: Modern Warfare 2 players. There are other threads and posts on the Steampowered forums, and elsewhere, detailing the free gift of Left 4 Dead 2 and the unbanning.
Hello, Recently, your Steam account was erroneously banned from Call of
Duty: Modern Warfare 2.
This was our mistake, and I apologize for any frustration or angst it
may have caused you.
The problem was that Steam would fail a signature check between the
disk version of a DLL and a latent memory version. This was caused by a
combination of conditions occurring while Steam was updating the disk
image of a game. This wasn't a game-specific mistake. Steam allows us
to manage and reverse these erroneous bans (about 12,000 erroneous bans
over two weeks).
We have reversed the ban, restoring your access to the game. In
addition, we have given you a free copy of Left 4 Dead 2 to give as a
gift on Steam, plus a free copy for yourself if you didn't already own
the game.
To share your extra copy of Left 4 Dead 2 with a friend, you can
'Manage Gifts and Guest Passes' from the 'Games' Menu in Steam, or
visit this article on the Steam Support site for detailed instructions:
https://support.steampowered.com/kb_...4502-TPJL-2656.
To access your own copy of Left 4 Dead 2, visit your library of games
in Steam. If you didn't already own the game, it will now be listed
among your others there, and is available for download immediately.
Regards, Gabe Newell
President, Valve
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Updated:10:33 PM CET Jan,10
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