EA was "confident" that Battlefield 4 was ready to launch when it did, based off its prelaunch testing. "Shortly after launch," Soderlund recalled, "we began hearing about problems from our player community, and the development team quickly began to address the situation."

"The challenge that we've faced with Battlefield 4 were different from anything that we've seen before with other games," continued the exec, emphasising that EA is working to ensure that a similar thing does not happen in its future games, such as Titanfall.

"There were different issues that only manifest its scale in the post-launch live environment. We're taking multiple steps to evaluate what occurred and incorporate those learnings into our development process for future products, so we don't experience the same problems again."