PCG: As of this morning, The War Z is no longer purchasable on Steam. Was this a surprise to you, or has Valve been in communication with you after release?

Sergey Titov: No surprise, Valve contacted us to let us know their concerns based on some of the info circulating in the press and we completely understand their need to sort things out and make certain we are communicating correctly to their audience before we relaunch with them. They have an obligation first and foremost to their customers and we recognize that.

Do you agree with Valve's decision to temporarily unpublish the game from Steam?

Titov: Yes, we think this is the best way to serve their customers and we respect their decision. As you know we’ve been publicly available since October 15. Over that time I think we (the developers) got used to and took it for granted that players knew what state the game was in and how it was a constantly evolving project, with new features being added on and ongoing basis. Clearly the release on Steam introduced the game to players who never followed War Z and we made the mistake of not communicating effectively to the Steam community. Also, during our pre-holiday crunch time with development extending late into the night, there was a major disconnect between our development team and marketing team that resulted in some of the “coming soon” features being listed as current features on the Steam sales page. Namely the following:

1. Servers being able to support up to 100 players—This is actually true, but at the moment we launched the servers were capped at 50 as a result of an in-game survey we had conducted. That information had not been communicated properly to our marketing team that was handling the Steam integration. Currently the servers support both 100 players and 50 players.

2. Map Size—We have always stated that our maps would range from 100—400km squared and that we would launch with one map “Colorado,” and then follow up with additional maps in the first quarter of 2013. Nothing has changed, however I believe the wording on the Steam page could have been interpreted as there currently being more than one game world available.

3. Server Rental/Strongholds and Skill Tree—Again, this was not communicated correctly to the marketing team and once it was realized it was corrected.

We recognized the above quickly and made the update to the Steam page within the first day of going on sale, however we completely understand that players were upset and felt that we mislead them. We absolutely take responsibility for these inconsistencies. Ultimately, despite all the controversy that has surrounded The War Z – even since the early Alpha launch, we have cultivated a large and loyal player base that is very active in the game and we want to make sure that new players coming into the game now will be satisfied and feel that they are getting a great game experience.

When will The War Z be purchasable on Steam again? When you do relaunch the game, how will The War Z be different?

Titov: We are working currently with Steam to ensure that they are comfortable that all of our communication is accurate—which it currently is. As for differences—this will be the same WarZ game as available on our own website. For Steam version—our goal right now is to clear up all support requests and refund requests for Steam users.

From our very first hours of being available on Steam and right up until sales were disabled, The War Z was the number one top grossing game title on Steam. We really feel that this is not only a testament to the game’s popularity, but also largely due to our loyal and vocal community. We are looking forward to getting things sorted out and being available again soon.