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 Gameguru Mania News - Feb,13 2006 -  
SteelSound 5H USB - in-house
(hx) 11:56 AM CET - Feb,13 2006 - Post a comment / read (6)
If you are a gamer that uses a headset, you know that it has to be high quality in order to be ahead of the game. You want to know which direction enemies are in, and you want it to sound like you are in the game. Today, I will take a look at the SteelSound 5H USB...read a full review
last 10 comments:
monoxism(02:29 PM CET - Feb,13 2006 )
I'm glad you like our products :)

xxxx(03:56 PM CET - Feb,13 2006 )
They are nice headphones, certainly appear fancy enough. But my, going on 2 year old Plantronic headphones, are working quite remarkably for $30. My chances of seeing these headphones in a audio store here are slim. Plantronics pretty much owns in terms of choice here, everyone carries them. They are cheap with superior sound.

djRom(04:01 PM CET - Feb,13 2006 )
140$ isn't really all that bad for the USB version. It seems like you are getting a reall awesome product, and it includes the sound card for it...Doesn't get much better than that. Of course..I'm a dj and am used to paying over 100$ for a pair of headphones haha.

xxxx(05:24 PM CET - Feb,13 2006 )
Oh no doubt they are good. I'm sure they are. But I have Creative XFi and 5.1 Digital Speakers. It doesn't get much better than that. That with a multi-plug headphone/Aux/Microphone jack. I can get Plantronic headphones and top of the line sound card supported by every game out there for less than the cost of those headphones. For DJ, sure, but I haven't seen a DJ bring his computer to play music.

djRom(10:25 PM CET - Feb,13 2006 )
Yeah you got a good point there with the XFi card. Though, bringing my laptop out to mobile gigs isn't rare at all. Even to raves and such, I usually have my laptop with my Verizon Broadband card plugged in. I think I might pick up this program eventually though so I can stop carrying around 4-5 cases of 70 records.

http://www.rane.com/scratch.html

Pretty awesome technology!

But I would still rather use my Sony or Technics headfones.

(11:57 PM CET - Feb,20 2006 )
quote:

Copenhagen, Denmark - January 20, 2006 - SteelSeries, a market leader in professional gaming gear, owned and operated by Soft Trading, today announced unfortunate technical problems regarding gaming headsets already in distribution worldwide. The technical problems involve wiring for ear cups and microphones, and are affecting an unacceptable percentage in two production batches, which numbers a total of 20000 headsets.

After an internal investigation initiated by feedback from the gaming community, we have discovered that two production batches of SteelSound 5H are suffering from technical glitches affecting microphones and ear cups respectively. All our products enjoy a return rate well-below industry standard, but in the case of these two production batches our return rate has reached 3,75% - a number we feel is unacceptably high.

This is extremely unfortunate and we would like to offer a sincere apology to all our customers affected by these technical glitches.

To make matters worse, these headsets are already in distribution and in many cases sold to customers worldwide. We pinpointed the problems by close examination of products returned to us.

We are committed to helping all our valued customers experiencing problems with our products, and have implemented a new return procedure for our headsets. This procedure is effective immediately for SteelSound 5H & SteelSound 5H USB.


Use the RMA form found at www.steelseries.com/5H-RMA


We will respond to your RMA request within one business day.


We will provide you with a RMA number and a return address as close to your location as possible (pickup points on 3 different continents).


Return the product to the address we provide you.


Upon receipt of your package we will evaluate your headset immediately.


Pending evaluation we will ship an improved version of SteelSound 5H to you within 48 hours, and include a complimentary SteelPad QcK mouse pad.

As for the technical glitches, we have upgraded SteelSound 5H in a number of ways to ensure that a similar situation doesn't occur again. Product improvements include a new microphone, brazing, and connectors in ear cups. We are furthermore implementing a third quality control test, which will be the last step in our manufacturing process. This test will be conducted immediately before products are shipped to our distribution chain.

Again - we sincerely apologize to all customers affected by this situation. This is an unfortunate situation for SteelSeries, but we learn from our mistakes and will continually strive to satisfy the expectations of our customers. SteelSound 5H is an original product offering a sound experience truly optimized for gaming, a pull-out microphone and detachable parts. We will continue to innovate in our effort to provide the world with the finest professional gaming gear and this will definitely not be the last headset we create.

SteelSeries would like to thank the gamers who took the time to write to us about these issues, your feedback was instrumental in pinpointing the problems.

About SteelSeries

SteelSeries is a leading manufacturer of gaming accessories, including headsets, mouse pads and mouse accessories. SteelSeries have been on the forefront of professional gaming gear for 5 years, thanks to continued innovation and product development in cooperation with leading professional gamers. SteelSeries is constantly engaged in development and design, based on inspirational input from gamers across the globe. SteelSeries supports the growth of eSport through aggressive sponsoring of teams, organizations, news-sites, communities, tournaments and LAN-events all over the world. For more information please visit http://www.steelseries.com.


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