Windows 10 Issues & Solutions

Stuttering Frame-Rate / Frame Pacing
There was a major rounding error introduced into our refresh rate predictions on shipping. A solution to this issue is already being worked on; we expect it to be resolved in a Quantum Break Title Update launching in the near future.

Windows 10 Performance Issues
Remedy is looking into how to improve the overall performance of the game. Part of that is working closely with AMD and NVIDIA to address issues and improve the gameplay experience.

Sometimes, after a longer play session, the game can end up to a state where the video memory becomes fragmented, and an important asset gets moved to system memory, which slows the rendering performance significantly. This problem is very rare and Remedy will continue to investigate and improve the video memory behavior in future updates.

If you experience this issue, exiting and restarting Quantum Break will resolve this issue for now. This is one way to identify if you have encountered this issue or if it’s another potential problem.

Graphics Drivers:
We recommend, for AMD Radeon GPU’s, AMD Radeon Software Crimson Edition 16.4.1

We recommend, for NVIDIA GPU’s, 362.00 from NVIDIA.

Keep in mind, these drivers might have an impact on other software on your computer.

Windows 10 Frame Rate Locked?
In May, Microsoft will be enabling the ability for developers to disable v-sync and adding support for G-Sync and Freesync monitors. This means that UWP games running in full screen, borderless windowed mode will have all of the performance advantages of traditional full screen exclusive mode.

No Option to Quit from Main Menu
We hear you! By popular demand, we are adding an exit option to the main menu in an upcoming title update. For now, similar to all Windows 10 apps, you will need to use Alt-F4 or move the mouse cursor to top right corner of the window to the see the X icon, which you can click to exit the game.

Crashing on Launch
We have been able to repro at least one reason for a rare crash on launch– with some SIMD instructions that require SSE4.1. We are working on fixing that in a future title update, and will fix any other issues we find as they are reported.

Image Quality
We are working on giving users more control to turn on and off features like film grain. We love the artistic choice for our game, but we also want to give PC gamers more choice and this will come in a future update.

Does Quantum Break support SLI or other multi-GPU solutions?
Quantum Break on Windows 10 unfortunately doesn’t support DirectX12 multi-GPU rendering. Due to the engine architecture, the work needed to support multiple GPUs would have been significant and out of scope for Remedy for Quantum Break.

The entire development team at Remedy Entertainment and Microsoft Studios want to thank all our fans for the success that Quantum Break has experienced since it launched last week on April 5. We have spent the last four years working on Quantum Break – the ultimate Remedy Entertainment game as we call it – and to see how warmly it has been received by gamers worldwide has been exhilarating and incredibly rewarding.

We are aware that some players are facing issues with the Windows 10 version of Quantum Break and some extent on Xbox One. We want to let you know that we are working diligently with Microsoft Studios on addressing all the feedback; below are the things we know about today that are being worked on.

We want to thank our fans again for all their continued support for Remedy and apologize for any problems you have faced playing Quantum Break. We are paying close attention to forums and the discussion online about Quantum Break and are doing our best to solve the issues you are experiencing.