"There's a big business feeling that there's piracy," he says. But the truth is: "Pirates are underserved customers."

"When you think about it that way, you think, 'Oh my gosh, I can do some interesting things and make some interesting money off of it.'"

"We take all of our games day-and-date to Russia," Holtman says of Valve. "The reason people pirated things in Russia," he explains, "is because Russians are reading magazines and watching television — they say 'Man, I want to play that game so bad,' but the publishers respond 'you can play that game in six months...maybe.' "