Question: I am having problems installing or playing GTAV PC, and my Windows username includes characters that are not in the table at the bottom of this page. Issues include an error message saying "The Rockstar update service is unavailable (code 1)", or the game hanging while trying to download the update. How can I fix this?

Answer: We have identified an issue where players with Windows usernames that include characters not found in the table at the bottom of this page will likely run into difficulties when attempting to download, install, or play GTAV. We are currently working on a fix for this issue.

If you don't want to wait for a fix, you need to create a new Administrator User Account for your Windows system that only includes letters A to Z, a to z or numbers 0-9 from the basic roman alphabet. For a full list of supported characters, see the table at the bottom of this page. Please note that simply renaming your current User Account will not correct this issue. Once your new account is created (or if you already have an account that only uses these characters) we recommend you restart your PC and log in with that account before starting or continuing with the installation process