Following up on our message from yesterday, we are aware that a small number of users are suffering a crash during cinematic sequences when playing Horizon: Zero Dawn, most notably in the opening cinematic. We are investigating the issue with the highest priority.

In the meantime, we believe we have a potential, temporary workaround for users that play the game from Blu-ray disc. Please note that these steps may not solve the issue for all the users.

Step-by-step:

After the game has crashed please restart your PS4.
After your PS4 has restarted, leave the Horizon: Zero Dawn disc in the PS4
for 2 hours while the PS4 is powered on and idle. Then start the game again.

Viewing the intro cinematic: If you missed a part of the intro cinematic, you can view it again from the main menu of the game – Extras > Intro Movie.

We apologize sincerely for the inconvenience!