Fellow Command & Conquer fans,

The game has now been live for several hours, and we’re already getting a ton of feedback from the community across all our channels. We’re actively reviewing this feedback, and just like we did with the Community Council when they started playing the game, will begin prioritizing these items going forward. Our goal is to continue maintaining a transparent dialog with all of you as we make this transition into post-launch support, and we’re not going to hide from issues within the game. With that in mind, we’ve been tracking two primary issues since the launch earlier today.

Online Stability

The first issue is the online stability of the game has been troublesome during the launch today. We’ve seen some games getting disconnected, occasional Quickmatch games failing upon load, and times when the online services are down completely. This is not the experience we wanted you to have with the Remastered Collection upon launch, and for that we sincerely apologize.

The team is working on further optimizations to the online infrastructure, and how to efficiently expand server capacity in this launch window of high demand. While we know many of you are eager to get into multiplayer, we certainly hope you can enjoy the Campaign, Skirmish, or play with a new piece of UGC while we work on these issues.

Game Stuttering

The second issue is that we are seeing reports of players who are experiencing game stuttering while playing in both single player and multiplayer. We had heard isolated incidents of this issue over the past few weeks with pre-launch players, but were unable to gather enough data and diagnose the exact cause in our research prior to launch.

Here’s what we know so far:

• The stuttering seems to happen most often in the first playthrough of early missions, or when large armies of units are clashing during open battles or base attacks

• The stuttering seems worst if it’s the first playthrough after restarting your computer

• The stuttering doesn’t seem to happen as much (or at all) if you’re in the legacy graphics mode

• Early reports show the issue is much more prevalent if the game is installed on a standard HDD versus a SDD

• These data points lead us to believe the issue is tied to something like texture loading, as the game attempts to load the remastered textures for the first time during a playthrough

The team is working on gathering more data from players to discover further patterns and hardware configurations. We admit this issue has been a little more difficult to diagnose, as we do not have access to our standard QA PC lab of hardware due to the pandemic. If you are encountering this issue and would like to help us gather more data, please consider posting your experience / hardware configuration here on this Reddit thread or on the EA Technical Support forums at:

https://answers.ea.com/t5/Technical-Issues/Info-Request-Game-Stuttering/m-p/9180031#M68

In the meantime, if you are encountering this stuttering issue, we have the following suggestions based on the information we’ve gathered so far:

• If you have an SSD drive, we recommend installing the game to that drive

• Try changing the resolution to a lower one, then back to the original resolution

• Before playing, close all web browsers and other applications which could use Video RAM or actively ping the hard drive

• While certainly annoying, consider starting a mission and then reloading it after a few seconds to allow the textures to cache first

We greatly appreciate your patience as we look into both these issues, and will keep you updated here on Reddit and other channels with our progress.

Thanks for your continued support and feedback.

Cheers,

Jim Vessella