Why Cyberpunk 2077 PS4 Gamer May Be SOL On Getting A Refund From Sony

Updated:12:23 AM CEST Sep,15

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Gameguru Mania News - Dec,17 2020 -

Why Cyberpunk 2077 PS4 Gamer May Be SOL On Getting A Refund From Sony - console
(d@rkfu) 12:27 AM CET - Dec,17 2020 - Post a comment / read (7)
The refund situation over regarding Cyberpunk 2077 is starting to get a bit murkier... at least if you bought the PlayStation 4 version of the game. Earlier this week, developer CD Projekt Red (CDPR) addressed the controversy over poor performance, numerous bugs, and horrible graphics on previous generation consoles by telling customers that they could request a refund. "We'd would appreciate it if you would give us a chance, but if you are not pleased with the game on your console and don't want to wait for updates, you can opt to refund your copy," said CDPR in a tweet on Monday. "For copies purchased digitally, please use the refund system of PSN or Xbox respectively."

pic.twitter.com/jtF5WKCiro
— Cyberpunk 2077 (@CyberpunkGame) December 14, 2020

CDPR doubled down on that train of thought yesterday during a conference call. "Anyone who has purchased any title on the PlayStation network or the Microsoft storefront can ask for a refund," said CDPR's Marcin Iwi?ski. "And if it’s made within certain boundaries, usually related to time, usage and so on, can ask for that refund. Our procedure here with Microsoft and Sony is not different than with any other title released on any of those storefronts."

Unfortunately, while it still does seem to be the case that Xbox One customers have 14 days from time of purchase to request a refund, Sony customers aren't so lucky. CNBC reporter Steve Kovach is unfortunate enough to have a PlayStation 4 and to have bought Cyberpunk 2077. Like everyone else out there in the same predicament, he's been saddled with constant crashing and other calamities that make enjoying the game damn near impossible. So, he took CDPR's advice of contacting Sony to ask for a refund, and was met with immediate pushback.

Sony won't refund my Cyberpunk 2077 order, even after the game's developer said buyers experiencing problems could get refunds. The game literally crashes my PS4 and is unplayable. Sony's answer? Wait for the updates. pic.twitter.com/Zx2LSRhqqN
— Steve Kovach (@stevekovach) December 16, 2020

Instead of granting the refund, as is possible for disgruntled Xbox One gamers, Sony sent back a canned message that in a nutshell says "Not our problem": CD Projekt Red is currently working on patches and updates to fix bugs and crashes, and to improve overall gameplay experience of Cyberpunk 2077
So, Kovach (and countless other PlayStation 4 gamers) did just what CDPR asked, and was rebuffed. If we hop over to Sony's official FAQ for PlayStation Store refunds on “Games and Add-ons”, we find this entry: Full games, downloadable content, in-game consumables and season passes fall under this category.

After purchasing this type of content through PlayStation Store, you have 14 days from purchase to request a refund. If you have started to download or stream the purchased content you will not be eligible for a refund unless the content is faulty.

last 10 comments:

Csimbi	(11:00 AM CET - Dec,17 2020 )
I smell a class-action lawsuit coming.

gx-x	(01:25 PM CET - Dec,17 2020 )
if you pre-ordered the game like a buffoon 5 months ago, your 14-day period to return it has long past. Congratulation.

Tom	(07:16 PM CET - Dec,17 2020 )
Playstation and Sony suck shit. They take your money and say FU. If you didn't know that already, you are an idiot. Same goes for the rest of their shit products. Wouldn't/won't touch their shit with a mile-long pole.

Sabot

(07:20 AM CET - Dec,18 2020 )

Same could be said for Cyberpunk and CDPR. They after all made it for the Xbox and PS4 ‘knowing’ it was going to be shit on those platforms, inc AMD PCs. The very fact they admit it, speaks volumes. So yes there’s going to be monumental lawsuits- because it’s not fit for purpose on those and does not matter how long you’ve played it.
Well done, CDPR. 8 years in the making and still a monumental fuckup.

Csimbi	(09:45 AM CET - Dec,18 2020 )
As said, disappointment of the year edition...

Sabot

(03:31 PM CET - Dec,18 2020 )

Tom> Playstation and Sony suck shit. They take your money and say FU. If you didn't know that already, you are an idiot. Same goes for the rest of their shit products. Wouldn't/won't touch their shit with a mile-long pole.

Breaking news;

Sony pull Cyberpunk 2020 (recall-ed) edition off their store and give full refunds.

So what was the biggest seller, goes to the quickest recalled/refunded game in history :lol: and more to the point, how many are still under xmas ? to return

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