We are trying to work towards a solution at the moment. If you having problems, please either take back you copy to the store you brought it from and try a new copy (stores should be able to exchange/refund it for another copy as it is fault) or if your new copy doesn't work or unable to return to the store/chain you brought the game from, you can send you copies to Digital Jesters and will send you back a fully tested and working copy back to you. The postal address can be found here. Please remember to inculde your return address otherwise we won't know who to return it too. We apologise for the inconvenince casued by this and hope you still enjoy the game.