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Windows 8.1 - Black screen after update / login

 
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heretic
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Joined: 27 May 2004
Posts: 2315

PostPosted: Sun Mar 15, 2015 9:24 am    Post subject: Windows 8.1 - Black screen after update / login Reply with quote

Windows 8.1 - Black screen after update / login - I had this just now (11th March 2015) after doing Windows update. Doing a system restore (Running 'rstrui.exe' from Task Manager) did not fix for me because my restore point was corrupted. This is what I did to fix the black screen with mouse pointer/cursor after logging into your account, which happened after doing a Windows Update:

- Press CTRL + ALT + DELTE and open Task Manager

-> FILE -> NEW TASK (run) - type: control

Now Open Control Panel and go to "Program and Features" (alternatively, you could open it directly from Task Manager by doing File > Run New Task > Appwiz.cpl)

- On the left-hand side, click on "view installed updates". Uninstall kb3035131.

- Once all the latest Windows updates are removed. Press CTRL+ALT+DELETE and Sign out.

- Restart Windows.

This got me back into Windows. Hope it helps.


update:

There's not much info on the Internet regarding this particular issue,
however there are some mentions of the use of StartIsBack or Classic
Shell, but we are not using them.
http://community.spiceworks.com/topic/837397-windows-update-kb3035131-windows-8-1-for-this-post

Has anyone encountered a similar experience? Any known causes or
fixes? What's the proper method to escalate this to MS?
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Lovenunarluv
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Joined: 02 Oct 2015
Posts: 2

PostPosted: Fri Oct 02, 2015 6:25 am    Post subject: Tech / Troubleshooting Reply with quote

You can find out more details or new. I will not give the correct advice.














maxbet
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